NewRocket Welcomes Dave Medd as First Chief Operating Officer

Seasoned enterprise IT executive joins Elite ServiceNow provider in newly created role; brings professional services and advisory expertise to help shape the company’s next stage of growth, innovation, and customer experience.

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Seasoned enterprise IT executive joins Elite ServiceNow provider in newly created role; brings professional services and advisory expertise to help shape the company’s next stage of growth, innovation, and customer experience  

Vista, CA, July 18, 2023 — NewRocket, the go-to ServiceNow guide for global enterprise leaders, today announced Dave Medd as Chief Operating Officer.  

Selected for his experience in building organizations that transform operations of high-growth and large enterprise clients, Medd brings a wealth of professional services expertise to help drive NewRocket’s experience-centered mission. As the company’s first Chief Operating Officer, Medd will lead NewRocket’s Global Delivery organization and Solutions, including product, advisory, and creative teams. Medd will report directly to NewRocket’s CEO, Matt Stoyka.

“Dave’s deep expertise in building high-performance teams and delivering transformative solutions will play a pivotal role in reaching our goal to be the go-to ServiceNow guide for global enterprise leaders,” Stoyka said. “The new COO role is an important milestone for NewRocket, as it underscores our mission to be the most complete and innovative ServiceNow partner. As a leadership team, we believe Dave’s experience driving results for major software providers combined with his passion for advising clients make him the right person to deliver on our number-one customer request: to provide more guidance in a rapidly changing business landscape.”

Before joining NewRocket, Medd served as executive, senior vice president overseeing Avanade’s North America Business Applications & Technology business group. Under his leadership, the organization achieved multiple years of 30%+ revenue growth and was recognized as the partner of the year by Microsoft, Adobe, and Sitecore. Prior to Avanade, Medd held various roles at Microsoft, where he led strategic product development and professional services for Microsoft Dynamics 365 in commercial and public sector clients.

“NewRocket’s commitment to innovation and service has earned them an outstanding reputation in the ServiceNow ecosystem. I’m excited to work alongside this talented and determined team,” Medd said. “As COO, I plan to focus on advancing operational excellence to exceed customer expectations and expand NewRocket’s market presence.”

Learn more about NewRocket at www.newrocket.com.

About NewRocket

NewRocket, a global, full-service, elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. For more information, please visit www.newrocket.com.

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NewRocket Welcomes Dave Medd as First Chief Operating Officer

Seasoned enterprise IT executive joins Elite ServiceNow provider in newly created role; brings professional services and advisory expertise to help shape the company’s next stage of growth, innovation, and customer experience.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem.

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.