Before the pandemic, we were using a legacy system that allowed our citizens to submit community requests. The system, however, lacked workflow integration and was not ideal. When the pandemic hit, and the state issued stay-at-home orders, our budget decreased. The pandemic led to fewer tax dollars and tourism, cutting our funds by 20 to 25 percent. It became clear we needed to find a way to digitally support city operations with a more robust and full-service request and workflow management system.
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Before the pandemic, we were using a legacy system that allowed our citizens to submit community requests. The system, however, lacked workflow integration and was not ideal. When the pandemic hit, and the state issued stay-at-home orders, our budget decreased. The pandemic led to fewer tax dollars and tourism, cutting our funds by 20 to 25 percent. It became clear we needed to find a way to digitally support city operations with a more robust and full-service request and workflow management system.
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