Fishbone Analytics is the trusted partner for a variety of industries across Canada.
MAKING WORK EASIER
We helped a global retail brand based in Canada to implement Service Management for financial requests across their global retail network. In doing so, we renovated their service delivery strategy, eliminated dozens of email distribution lists and streamlined and categorized the Finance team's work.
In helping this Customer's corporate team to work better, we also helped their retail ambassadors to spend more time with their customers.
CAPITAL APPROVAL AND AUDIT COMPLIANCE
We helped a major downstream operator to build an intelligent and secure scoped ServiceNow application to request, track and manage a complex approval workflow for corporate AFEs (approval for expenditure).
The result allowed the customer to eliminate a manual process that was hard to track, hard to manage and difficult to report on. This intelligent approval workflow sped up business decisions and made the company more responsive.
PREPARING TO QUADRUPLE EMPLOYEE COUNT
We helped a $4B Midstream start up to implement a brand new Out of Box instance of ServiceNow IT Service Management, and orchestrated the automation of a number of onboarding activities. Now they are prepared to quadruple their staff to just under 1,000 employees in less than 5 months.
CREATING A SOLID FOUNDATION FOR OUTSOURCING
We helped an international, diversified energy company to build and implement robust enterprise service management processes, and ServiceNow to support acquisition/divestiture activities and to help prepare them to outsource key parts of the IT support services. Now they have faster, better access to asset data, and they can measure the performance of their IT Service Management process.