• Fishbone Analytics Inc.

Fishbone joins Iceberg and Highmetric to create leading ServiceNow Partner

Updated: Jun 14

For Immediate Release

Fishbone Analytics joins together with Highmetric and Iceberg Networks to make one of the largest ServiceNow full-service Companies

Fishbone positioned to bring domain and ServiceNow technical expertise to the World.

Calgary, Canada — May 27th, 2021: Fishbone Analytics, one of Canada’s largest pureplay ServiceNow Elite partners is very excited to announce that today it will join forces with Canadian company Iceberg Networks and US based Highmetric to create a global, full-service professional and managed services partner, to bring exceptional customer experiences and business outcomes across the ServiceNow Platform.

By joining the new Highmetric group, Fishbone will be part of the network of Gryphon Investors, a San Francisco-based private equity firm that today also announced the acquisition of the ServiceNow division of Highmetric and Iceberg Networks. When combined, Highmetric will be one of the largest pure-play ServiceNow partners in the world with more than 280 team members, expertise and experience across the entire platform, and global delivery capabilities. https://www.gryphon-inv.com/news-article/gryphon-acquires-highmetric-fishbone-iceberg/

Matt Nielsen, Founder and CEO of Fishbone, commented “Since 2016, Fishbone has been delivering exceptional business outcomes on the ServiceNow platform and creating Raving Fans of our clients across Canada. We are truly excited to bring our maniacal focus on Customer Success to clients globally, with tremendous scale and depth of expertise across the entire ServiceNow Platform.” He added “Bringing together Fishbone, Iceberg and Highmetric along with the support and vision of Gryphon Investments, is a force multiplier to create more value for all of our Customers, more opportunities for our Team, and will be highly accretive to ServiceNow’s success as they become the Platform of Platforms.”

As part of the transaction, Matt Stoyka is joining the new Highmetric group as CEO and Den Roenfeldt will become Executive Chair. Mr. Stoyka has over 20 years of experience in both the technology services and manufacturing industries and most recently served as the Chief Solutions Officer and Chief Relationship Officer at Rackspace Technology. Mr. Roenfeldt was most recently a Deloitte Consulting Senior Principal and served as the Global Lead Client Services Partner for ServiceNow’s business across the firm.

About Fishbone Analytics Inc.

Founded in 2013 as an Analytics-as-a-Service Company, Fishbone expanded into the ServiceNow ecosystem in 2016 and is now a Canadian leader in the design, implementation, automation and support of business workflows on the ServiceNow platform. Based in Calgary, Alberta, the company’s ServiceNow practice is aligned to ServiceNow's core capabilities including HR Service Delivery, Customer Service Management, IT Operations Management, IT Asset Management, IT Business Management, and IT Service Management. For more information, please visit www.fishbone-analytics.com.

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