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THE FISH TANK

The Leadership Team

Matt Nielsen

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Founder

Before launching Fishbone Analytics, Matt made a career that included progressive leadership positions in IT Outsourcing and Service Management Consulting working for world class companies like General Electric, CompuCom and IBM. As a serial entrepreneur, Fishbone is Matt’s third company and his ultimate work passion where he brings a lot of energy and enthusiasm for helping to make our Customers Raving Fans!  

When Matt isn’t at Fishbone, he can be found with his family on their small family horse ranch at the edge of Alberta’s foothills where they make time to ride their horses and enjoy the wilderness of Alberta.

Mark Raichuk

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VP Service Design & Delivery

Mark is a seasoned technology and business executive who has held various VP-level roles in Service & Software Development, Data Services, IT and HR. Mark has been instrumental in various national and international startups and has lead teams of 100 multidisciplinary consultants across several geographies. At Fishbone, Mark is a co-founder and hands-on executive, taking active roles in architecture, design, development, project management, and leadership for our ServiceNow projects and services.  

And when he’s not working to deliver exceptional solutions for our customers, he’s coding new features and enhancements for Fishbone’s collection of offerings.

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Jasmin Mulcahy

Director of Sales, Service Mgmt

Jasmin has worked in a sales capacity for over 20 years, including roles at Compucom Canada and IBM prior to joining Fishbone Analytics. Process and workflow optimization and creating client success has always been an area of expertise and that makes working with ServiceNow at Fishbone Analytics as the Director of Sales is a great fit. Watching our clients leverage technology to enable their business goals brings a lot of joy, along with building lasting relationships with them –  they know they can count us to deliver!

John Davis

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Director, Service Delivery

John has 20+ years in the Service Management space. He started his Service Management pursuits in the technical areas initially as a developer and then evolved into a solutions architect. Through the progression of his career, John made the leap into management where he built Service Management teams and ran practices. Though well entrenched in Fishbone’s management team, John never ventures too far away from customer engagements; he very much enjoys getting his hands on the keyboard and helping the teams develop great solutions.  

Outside of Fishbone, if John isn’t riding his bike, then you’ll find him in his garage where he spends time restoring or working on classic cars.

Johanne Riva Cambrin

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Director, PMO & OCM

Before joining Fishbone Analytics in 2018, Johanne established her career in IT business process design and project management working globally in the Oil & Gas Industry. This gave her broad experience across both applications and Infrastructure and prepared her to lead a team focused on delivering E2E, effective, and efficient solutions. She comes to the table with a ‘get-it-done’ attitude, a willingness to jump in wherever needed, and a passion for building strong stakeholder and customer relationships through authenticity and trust.

When Johanne isn’t at Fishbone she can be found outside enjoying the rocky mountains with her two cairn terriers or out on the pacific looking for her next big catch. 

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Will Reeves

Director, Customer Success

Will brings 12+ years of Enterprise Service Management sales and professional services experience. Having served in various roles at ServiceNow and within large enterprise, Will offers a unique perspective to all Fishbone clients. With a passion for people, business process and technology he is focused on driving success for our customers and our company.

Lee Stanfield

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Practice Lead, HR Service Management

Lee Stanfield is an experienced shared services, contact centre and HR transformation Subject Matter Expert, providing consulting services to clients in health care, energy, telecom and business process outsourcing. Lee’s can-do attitude and varied abilities can be traced back to her early account management roles, where she learned all about the magic of creating Raving Fans! As the Practice Lead of HR Service Management, her mission includes sharing her passion of exceptional employee onboarding experiences, energizing employee communications and  simplifying overly-complex HR processes.

When not building the HR Practice at Fishbone, Lee and her family love to travel around the globe.

The School of Fish

The Fishbone team is composed of a group of exceptionally talented and experienced architects, developers, implementors, project managers, business analysts, and IT admins.